Mantra biometric device installation - Common issues and solutions

Many offices where the MANTRA MFS100 Biometric Device is installed are reporting above error while e-kyc authentication of the customer. This problem is due to some configuration issue in the Mantra Device Set up and experienced all over the country with this device. Given below steps need to be performed for solution of this issue (Network Cable of your Desktop should be removed before performing these steps) –

1) Find Mantra Installation Files Folder on your desktop. (Mantra MFS 100)

2) In this folder there are two files namely – MFS100 Driver and Mantra RD Service

3) Right Click on MFS100 Driver File and select option Run as Administrator and you will be directed to MFS100 Driver Setup Wizard. Click on Next, Click on Install, Again click on Install, Click on Finish.

4) Now, Right Click on Mantra RD Services and select option Run as Administrator. System will prompt as – An old version of app was detected. Do you want to uninstall it. Click Yes here. Again Click Yes for the question regarding complete removal of Mantra RD Service. Then message “Mantra Registered Device Service Production was successfully removed from your computer.” Click OK. System will redirect to Setup Wizard. Click on Next, Next, Install and Finish.

5) Now connect Network Cable to your Desktop. Type “Services” in serch bar on your desktop. Click on Local Services. A list of Services will display on your screen. Here there will be two services (As shown in below screenshot)  namely – Mantra AVDM and Mantra AVDM Helper. Both these services must reflect as running after completion of above steps.

Now you can try opening of new account with status of Mantra Services as running

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