Use of Information Technology in Railways

Information Technology has revolutionized the Railways  customer interface over the last few years and will continue. 

Some of the initiatives that would be taken are - 

·        proliferation of cash accepting Automatic Ticket Vending Machines;
·         Ticketing on mobile phones in the unreserved segment; 
·        PNR status update to passengers through system generated SMS;
·        an update for train running information; Online booking of retiring rooms at all important stations; 
·        Online booking of meals on trains for selected en-route stations;
·         Introduction of e-forwarding note and electronic transmission of railway receipts for freight customers, which will enable users to carry out freight business with Railways from the comfort of their homes and offices; and
·        Computerisation of claims settlement process on Indian Railways. 


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