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Use of Information Technology in Railways

Written By GOVIND PATEL on Wednesday, February 12, 2014 | 2/12/2014 12:49:00 PM

Information Technology has revolutionized the Railways  customer interface over the last few years and will continue. 

Some of the initiatives that would be taken are - 

·        proliferation of cash accepting Automatic Ticket Vending Machines;
·         Ticketing on mobile phones in the unreserved segment; 
·        PNR status update to passengers through system generated SMS;
·        an update for train running information; Online booking of retiring rooms at all important stations; 
·        Online booking of meals on trains for selected en-route stations;
·         Introduction of e-forwarding note and electronic transmission of railway receipts for freight customers, which will enable users to carry out freight business with Railways from the comfort of their homes and offices; and
·        Computerisation of claims settlement process on Indian Railways. 

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