"The concept of citizenis . However, as a result of persuasive efforts, 131 Central ministries/ /organizations had created their citizen charters by 2012"
MINISTRY OF PERSONNEL,PUBLIC GRIEVANCES AND
ANSWERED ON 18.12.2013
CITIZEN S CHARTER2200 . Dr. RATTAN SINGH AJNALA/HARISH CHOUDHARY/RATAN SINGH
Will the Minister of PERSONNEL,PUBLIC GRIEVANCES AND PENSIONS be pleased to state:-
(a) whether the Government has made the concept of citizen`s charter mandatory for all Departments of Administration;
(b) if so,of implementation of citizen`s charter in various Departments of the Union Government;
(c) whether the Government has an effective monitoring system in place to ensure efficiencies in implementation of citizen`s charter;
(d) if so,thereof; and
(e) if not, the reasons therefor?
MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER’S OFFICE (SHRI V. NARAYANASAMY)
(a): No, Madam. The concept of citizen charter is voluntary. However, as a result of persuasive efforts, 131 Central ministries/departments/organizations had created their citizen charters by 2012.
(b) to (e): Each Central Ministry/Department/Organization is responsible for implementation and monitoring of its own citizen charter. The Government has introduced ‘The Right of Citizens for Time Bound Delivery of Goods and Services Redressal of Their Grievances Bill, 2011, in the Lok Sabha, on 20.12.2011. The Bill lays down an obligation upon every public authority to publish citizens charter stating therein the time within which specified goods shall be supplied and services be rendered and provide for a grievance redressal mechanism for non-compliance of citizenscharter. In addition, intensiveof pending grievances is carried out by the Administrative Reforms and Public Grievances through review meetings. 14 such meetings have been held during the current year.