There seems to be light at the end of the tunnel for millions of train passengers who have a hard timeon www.irctc.co.in.
The Indian Railways, says a top official, is gearing up to roll out next-generation e-ticketing from April this year, marking a ‘’ in technology, customer-friendliness and speed.
“While traffic on IRCTC has grown 10 times over the years, the system capacities have also undergone upgrades. But there has never been a paradigm shift, as we were only tweaking and augmenting the systems and technologies introduced in 2002. We are now investing about Rs.100 crore to launch next generation e-ticketing. It will, however, take a few months for the new system to stabilise, given its enormity,” Rakesh Tandon, additional member (IT) of the Ministry of Railways, told The Hindu on the sidelines of a conference here on Thursday.
Mr. Tandon said currently e-transactions to the tune of Rs. 50 crore took place on the IRCTC. While almost everyworth its salt was involved in the humungous project, it would still require a teething time of at least six months, as “not even big corporations have handled such a large system.”